Event Info


Attend the 6-hours Master Class of an undisputed, world-wide recognized service strategies guru – JOHN TSCHOHL, the founder of the Service Quality Institute, where more than 2,000,000 specialists have been trained around the Globe.

In super-competitive markets, only impeccable service will help keep the customer. A successful company today is not just a bank, a state institution or a retail chain. To capture the market, you must become the absolute leader in the service.

On this forum you will find out the best techniques of increasing your service level applicable to almost all the markets, especially in the UAE

John Tschohl, who is a worldwide recognized strategy & service expert, author of 7 bestsellers and the world's first service training program, will cover 10 important topics:

· Approach to customers of different languages & nationalities

· The Service Strategy

· E-Service

· Speed: do it fast, do it now & do it right

· Don’t hire employees who hate customers

· Service Recovery

· Customer Retention

· Social Economy

· Are customers always right?

· Crazy Policies and Procedures

· Empowerment

· Reducing Cost

Service Strategies Forum is not only a forum, but a community of 600+ people creating tomorrow & understanding the importance of gaining new knowledge. The main thing for them is to have an uncommon and powerful content source. The event it a great opportunity for networking!

So Dubai, Be ready. John Tschohl's Business stretegies event in Dubai at Rixos Premium Dubai JBR Jumeirah Beach.


  • Rixos Premium Dubai JBR Jumeirah Beach Residence The Walk - Dubai - United Arab Emirates, Dubai Dubai 000000
  • +971 4 520 0000
  • Parking:


Synergy University Dubai

Synergy University Dubai is part of the International Association of Universities, UNESCO. There is rapidly growing DMCC business area with more than 10,000 companies from all over the world. A unique combination of Free Zone status, state of the art commercial and residential property and top-tier commodities and financial services, puts DMCC in a class of its own. Added to this, ongoing investment in the most interconnected, innovative infrastructure and leading business services makes it easy to trade from here. Efficiently, effortlessly, anywhere in the world.

Terms and Conditions

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  • The tickets are non-refundable, non-exchangeable and non-transferable. The tickets issued are valid only for the specified show and cannot be reused across multiple events. While entering the venue, you must display a valid photo identification document such as original emirates ID, driving license or original passport along with matching name on the debit / credit card that was used for purchase.
  • Online ticket resale is prohibited. Any ticket which is bought via a reseller or any other unauthorized seller will be considered as an invalid ticket at the venue and entry to the event will be declined by the Organizer. No refund will be provided by or the Organizer under any circumstances whatsoever for any such tickets bought through reseller.
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